Terms of Service

Welcome to vendorscoreit.com! These Terms of Service (“ToS” or “Agreement”) govern your access to and use of the vendorscoreit.com software, platform, and all associated features, functionalities, and content (collectively, the “Service”) provided by IT Vendor Hub LLC (“Company,” “we,” “us,” or “our”).

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these ToS, forming a legally binding agreement between you and IT Vendor Hub LLC. If you do not agree with any part of these ToS, you may not access or use the Service.

1. Key Definitions

  • Service: Refers to the vendorscoreit.com software, platform, and any associated features, functionalities, and content provided by IT Vendor Hub LLC.
  • User: Refers to any individual or entity that accesses or uses the Service.
  • Content: Refers to any data, information, or materials uploaded, created, or shared by Users within the Service.

2. Acceptance of Terms

By clicking “I Agree,” “Sign Up,” or by otherwise accessing or using the Service, you confirm your acceptance of these ToS. These ToS take effect on the Effective Date stated above. We may update these ToS from time to time, and your continued use of the Service after any such updates constitutes your acceptance of the revised terms. We will notify you of significant changes via email or in-app notifications.

3. User Accounts

  • Account Registration: To use our Service, you must create an account by providing accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Account Security: You agree to use strong passwords and enable two-factor authentication when available. You must notify us immediately of any unauthorized use of your account.
  • Account Restrictions: You may not share or transfer your account to others. We reserve the right to suspend or terminate accounts that violate these ToS or engage in prohibited activities.
  1. Payment Terms

Pricing and Billing:

vendorscoreit.com offers the following pricing models:

  • Subscription Plans: We offer tiered subscription plans designed to meet different vendor management needs:

    • Essential: For small teams needing structured & automated supplier evaluations, starting at $291/month ($3,500 paid yearly). This plan includes initial implementation, unlimited users, real-time dashboards, and up to 100 vendor evaluations per year.
    • Professional: For growing teams needing strategic consulting & automation, starting at $625/month ($7,500 paid yearly). This plan includes everything in the Essential plan, plus customized scorecard assistance, and up to 250 vendor evaluations per year.
    • Premium: For enterprises needing full control & tailored vendor management, with custom pricing starting from $12,000. This plan includes full vendor strategy support, everything in the Professional plan, expert-led monthly strategy sessions, strategic vendor consulting, a custom vendor management framework, and flexible vendor evaluation volumes.
  • Additional Evaluations: You can purchase additional vendor evaluations beyond the number included in your subscription plan. Pay-as-you-go evaluations are available starting at $25 each, with bulk discounts available for higher volumes.

  • Free Trial: We may offer a one-month free trial period for new users to evaluate the Essential Plan. The terms and availability of the free trial will be specified upon signup.

Billing occurs:

  • Subscription Plans: Annually in advance.
  • Additional Evaluations: [Specify when billing occurs for additional evaluations, e.g., *Monthly in arrears for additional evaluations conducted in the previous month.* or *Upon request before the evaluations are conducted, depending on volume.*]

We accept the following payment methods: Direct bank transfer.

You are responsible for initiating the bank transfer according to our provided instructions. You agree to provide us with accurate and complete billing information and authorize us to make the necessary arrangements with your bank for the applicable fees.

Taxes: Prices are exclusive of all applicable taxes, including sales tax, VAT, GST, or other taxes or duties. You are responsible for paying all such taxes or duties.

Currency: All payments are to be made in USD.

Refunds and Cancellations:

  • Refunds: Refunds are only available for subscriptions canceled within the first 30 days of the initial purchase.
  • Cancellation: You can cancel your subscription by contacting our customer support at [email protected]. Your cancellation will take effect, and your access to the service will be terminated, 30 days after we receive your cancellation request.

Price Changes: We reserve the right to change prices for the Service or any subscription plans with 30 days’ advance notification. We will notify you of any price changes via email. Your continued use of the Service after the price change constitutes your acceptance of the new price.

 

5. Intellectual Property

  • Ownership: All intellectual property rights in our Service, including but not limited to software, code, design, text, graphics, logos, trademarks, and documentation, are owned by or licensed to IT Vendor Hub LLC.
  • User Content: You retain ownership of any content you upload, create, or share within our Service. However, you grant IT Vendor Hub LLC a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content for the sole purpose of providing and improving our Service.
  • Limited License: We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Service for your internal business purposes, subject to these ToS. You may not reverse engineer, copy, modify, distribute, sell, or resell any part of the Service.

6. Confidentiality

You may have access to confidential information through the Service. You agree to keep such information confidential and not to disclose it to any third party without our prior written consent. This obligation does not apply to information that is publicly available, independently developed by you, or rightfully obtained from a third party without restrictions.

7. Term and Termination

  • Term: This Agreement commences on the Effective Date and continues until terminated as set forth herein.
  • Termination by User: You may terminate your account at any time by [method, e.g., through account settings or by contacting customer support at [Your Contact Email]].
  • Termination by Company: We may terminate or suspend your account for any reason, including but not limited to your breach of these ToS, non-payment, or account inactivity. We will provide notice for non-severe violations, but may terminate immediately for severe breaches or illegal activities.
  • Consequences of Termination: Upon termination, your right to use the Service ceases, and your data may be deleted in accordance with our Privacy Policy. You are not eligible for refunds unless specified in our refund policy.
  • Survival of Provisions: The provisions relating to Intellectual Property, Confidentiality, Disclaimer of Warranties, Limitation of Liability, Dispute Resolution, Governing Law, and Miscellaneous Provisions will survive any termination of this Agreement.

8. Disclaimer of Warranties

OUR SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IT VENDOR HUB LLC, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES) ARISING FROM OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM. THIS LIMITATION APPLIES EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. EXCEPTIONS TO THIS LIMITATION MAY INCLUDE LIABILITY ARISING FROM OUR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR VIOLATION OF LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless IT Vendor Hub LLC, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to: (a) your use of the Service; (b) your violation of these ToS; (c) your violation of any rights of a third party, including intellectual property rights or privacy rights; or (d) any content you upload or submit to the Service.

11. Dispute Resolution

  • Negotiation: Any dispute, controversy, or claim arising out of or relating to these ToS or the Service shall first be resolved through good-faith negotiations between the parties.
  • Arbitration: If the dispute cannot be resolved through negotiation within, it shall be resolved exclusively through binding arbitration in accordance with the rules of. The arbitration shall be conducted in English.
  • Litigation: If arbitration is deemed unenforceable or inapplicable, disputes shall be resolved in the state or federal courts located in.

12. Governing Law

These ToS and your use of the Service are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of laws principles.

13. Miscellaneous Provisions

  • Severability: If any provision of these ToS is found to be invalid or unenforceable, that provision will be removed, and the remaining provisions will remain in full force and effect.
  • Entire Agreement: These ToS constitute the entire agreement between you and IT Vendor Hub LLC regarding the Service, superseding all prior communications, agreements, or understandings, whether written or oral.
  • Assignment: You may not assign or transfer these ToS or your rights hereunder without our prior written consent. We may assign or transfer these ToS without restriction.
  • Notices: We may provide notices to you via email, in-app notifications, or by posting them on the Service. You may provide notices to us by email at [Your Contact Email].
  • Force Majeure: Neither party shall be liable for any delay or failure in performance due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, government actions, or labor disputes.
  • Waiver: Our failure to enforce any provision of these ToS shall not constitute a waiver of that or any other provision.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at: 

Email: [email protected]